Our plan books, journals, leather traveler's notebooks, and planner accessories are custom made specially for you with each order. If an order has NOT been put into production (production typically occurs within 24 hrs of placing your order) we can process a refund or cancellation. Just reach out to us and we'll work with you.

After your order is in production (usually after 24 hours of placing your order), all sales final and refunds will be made on a case by case basis depending upon the script you've chosen and subject to a 25% restocking fee.  All eCourse and digital order sales are final.  Because we custom make each plan book, journal, and all accessories specifically for your order please allow up to 14 days to produce, process, and begin shipment.

We are confident you will fall in love with the unsurpassed quality and uniqueness of Planner Perfect Planners, Journals, Leather Traveler's Notebooks, and Planning Accessories that if you are not satisfied within 10 days of receiving your order, for any reason, simply contact us and let us know what the issue is to allow us the opportunity to work it out with you.

If you need to exchange it for the same item, send us an email at designs@plannerperfect.com to arrange for an RMA# and shipping.

Depending on where you live, the time it may take time for your exchanged product to reach you, may vary.

Shipping 
If receiving an item(s) is of concern you should consider using a trackable shipping service (signed delivery options) or purchasing additional shipping insurance. Please contact us to for additional delivery (signed delivery) or insurance options before we ship your items. We can not guarantee lost shipments once they are shipped and tracking numbers are provided.

Planner Perfect may combine orders for shipment.  Shipping charges are not refundable.

If your item(s) is lost or stolen within the shipping system, please take your tracking number and printed receipt to your shipping provider and file a claim. We can not file claims on your behalf and it's more effective for you to talk to your local shipping provider / carrier. As always please let us know if you need assistance.

Exchanges & Returns
Please contact us to arrange your exchange or return and to obtain an RMA#.

Exchanges / Returns / Claims of missing items (if applicable) must be done within 10 days of receipt. We only replace items if they are defective. An example of a defect would be the images are printed upside down, misspelling, etc..

To exchange your product, you should mail your product with the RMA# to: 835 Wedgewood Ct., Plattsmouth, NE 68048

For defective items we'll work with you to get them back to us; if necessary. For returns you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Any package marked refused or return to sender is not an acceptable method to cancel or return an order.  This type of return will not be accepted.

INTERNATIONAL SHIPPING: 

First Class International Shipping:
USPS First Class Mail International is provided under the following terms:

1. Planner Perfect does not provide insurance on First Class Mail, neither does USPS.
2. The estimated delivery time by USPS is approximately 7 to 20 days. There is no guaranteed of shipment time.
3. Once the item leaves the United States neither USPS or Planner Perfect can provide tracking for the item or inquire about its status.

Planner Perfect recommends an insured shipping option such as USPS Priority Mail International or USPS Priority Mail Express International. These two methods provide much faster delivery and tracking options all along the way.

Keep in mind that international orders may incur additional fees depending on your country's custom's laws. These fees are your responsibility to pay.