Shipping Policy
Our planners, journals, leather traveler's notebooks, and planner accessories are custom made and selected specially for you with each order. Our system is now automated so be sure your order is "Planner Perfect". Orders are sent into production and order fulfillment immediately.
After your order is in production / fulfilment (usually immediately when placing your order), all sales final and refunds will be made on a case by case basis depending upon the script you've chosen and subject to a restocking fee of up to 25%.
All eCourse and digital order sales are final.
Because we custom make and each plan book, journal, and specially select for order fulfillment all accessories (including leather traveler's notebooks) specifically for your order please allow up to approximately 14 business days to produce, process, and begin shipment.
Leather grain, texture, and color tones may vary with each piece. Full grain leather is a natural material, each hide is unique, often with subtle imperfections that attest to its origins and echo the life lived by the animals. Natural markings are a part of 100% real, authentic, genuine full grain leather.
The beauty of full grain leather is that your leather will have variations that are unique to the one you receive.
If you need to exchange it for the same item, send us an email at designs@plannerperfect.com to arrange for an RMA# and shipping. Please allow up to 14 days for us to process your exchange / return.
Depending on where you live, the time it may take time for your exchanged product to reach you. Delivery times may vary.
Shipping
If receiving an item(s) is of concern you should consider using a trackable shipping service (signed delivery options) or purchasing additional shipping insurance. Please contact us to for additional delivery (signed delivery) or insurance options before we ship your items. We can not guarantee lost shipments once they are shipped and tracking numbers are provided.
Shipping charges are not refundable. Planner Perfect is unable to combine multiple orders for shipment.
If your item(s) is lost or stolen within the shipping system, please take your tracking number and printed receipt to your shipping provider and file a claim. We can not file claims on your behalf and it's more effective for you to talk to your local shipping provider / carrier. As always please let us know if you need assistance.
Exchanges & Returns
Please contact us to arrange your exchange or return and to obtain an RMA#.
Exchanges / Returns / Claims of missing items (if applicable) must be done within 10 days of receipt. We only replace items if they are defective. An example of a defect would be the images are printed upside down, misspelling, etc..
To exchange your product, you should mail your product with the RMA# to: Planner Perfect LLC, 12001 Cary St., La Vista, NE 68128, United States
For defective items we'll work with you to get them back to us; if necessary. For returns you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Any package marked refused or return to sender is not an acceptable method to cancel or return an order. This type of return will not be accepted.
INTERNATIONAL SHIPPING:
We exclusively offer DHL Worldwide International shipping; DHL is proven to provide fast and accurate delivery.
Keep in mind that international orders may incur additional fees depending on your country's customs fees, brokerage fees, import fees, and tax laws. These fees and taxes are your responsibility to pay.