Our planners, journals, leather traveler's notebooks, and planner accessories are custom made and selected specially for you with each order. Our system is now automated so be sure your order is "Planner Perfect". Orders are sent into the production and order fulfillment immediately.
After your order is in production / fulfillment (usually immediately when placing your order), all are sales final and refunds will be made on a case by case basis and subject to a 25% restocking fee.
Because we custom make planner, journal, and specially select for order fulfillment all accessories (including leather traveler's notebooks) specifically for your order please allow up to approximately 14 business days to produce, process, and begin shipment.
Leather grain, texture, and color tones may vary with each piece. The beauty of full grain leather is that your leather will have variations that are unique to the one you receive.
Exchanges / Returns / Claims (if applicable) must be done within 10 days of of the delivery confirmation date. An example of a defect would be the images are printed upside down, misspelling, etc..
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to arrange for an RMA# and shipping. Please allow up to 14 days for us to process your exchange / return.
To exchange your product, you should mail your product with the RMA# to: 304 Olsen Dr., Suite 115-740, Papillion, NE 68046
For defective items we'll work with you to get them back to us; if necessary. For returns you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take time for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.