Our planners, journals, leather traveler's notebooks, and planner accessories are custom made and selected specially for you with each order. Our system is now automated so be sure your order is "Planner Perfect". Orders are sent into production and order fulfillment immediately.
After your order is in production / fulfillment (usually immediately when placing your order), all sales final and refunds will be made on a case by case basis depending upon the script you've chosen and subject to a 25% restocking fee.
After your order is in production / fulfillment (which is an automated system that means it is immediately entered into production), all sales final for most custom script orders, and refunds will be made on a case by case basis depending upon the script you've chosen.
Because we custom make each planner, journal, and specially select for order fulfillment all accessories (including leather traveler's notebooks) specifically for your order please allow up to 14 days to produce, process, and begin shipment.
Exchanges / Returns (if applicable) must be done within 10 days of receipt. We only replace items if they are defective. An example of a defect would be the images are printed upside down, misspelling, etc..
We are confident you will fall in love with the unsurpassed quality and uniqueness of Planner Perfect Planners, Journals, Leather Traveler's Notebooks, and Planning Accessories that if you are not satisfied within 10 days of receiving your order, for any reason, simply contact us and arrange for them to be sent back us. Upon receiving them (in reasonable condition) we will be more than happy to issue you a prompt refund.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to arrange for an RMA# and shipping.
To exchange your product, you should mail your product with the RMA# to: 304 Olsen Dr., Suite 115-740, Papillion, NE 68046
For defective items we'll work with you to get them back to us; if necessary. For returns you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take time for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.