Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Orders are processed and shipped on a per order basis. We are unable to combine multiple orders.

Depending on where you live, the time it may take for your product to reach you may vary.

The buyer is responsible for shipping. If you choose a shipping method that does not include insurance and your item is lost in the postal system, we will not refund the purchase price.

If you are receiving or shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

If you choose a shipping method that does include insurance and your item is lost in the postal system, please take your tracking number and printed receipt to your local post office and file a claim. We do not file claims on your behalf. Please let us know if you need assistance.

Every Planner Perfect order is carefully prepared and quality-checked before leaving our fulfillment studio. Please review the following policies before completing your purchase.

Journals, Planners & Paper Products

All journals, planners, calendars, notepads, paper goods, Planner Perfect Collection products, and other printed products are final sale. We do not accept returns or exchanges for preference, change of mind, or an accidental purchase.

If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact Customer Care at designs@plannerperfect.com within seven calendar days of confirmed delivery.

Include your order number and clear photographs of:

• The affected item
• The area of concern
• The product packaging
• The exterior shipping package and shipping label, if the package was damaged

Once reviewed and verified, Planner Perfect will replace the affected item when inventory is available. If an exact replacement is unavailable, we will provide an appropriate refund or resolution.

Leather Products

We want you to feel confident in the Planner Perfect leather you choose. Eligible leather products may be returned for a refund when a return request is submitted to Customer Care within seven calendar days of confirmed delivery.

To qualify for return, the leather must be:

• Unused and in new, resalable condition
• Free from writing, marks, fragrance, pet hair, moisture, or other signs of use
• Returned with its original packaging, canvas bag, accessories, and included materials
• Approved by Customer Care before being shipped

Approved customer-choice returns are subject to a 25% restocking fee. Original shipping charges are nonrefundable, and the customer is responsible for return shipping and safe delivery to Planner Perfect.

Once a return is authorized, it must be shipped within seven calendar days using a trackable and appropriately insured shipping method. Refunds are issued only after the item has been received and inspected. Any applicable restocking fee and nonrefundable shipping charges will be deducted from the refund.

Items returned without prior authorization, shipped outside the approved timeframe, or received in used or non-resalable condition will not be eligible for a refund.

The Natural Character of Full-Grain Leather

Planner Perfect leather products are made from genuine full-grain leather. Natural variations in grain, texture, color depth, markings, healed scars, and tonal character are part of the hide’s individual beauty and are not considered defects.

Certain leathers are designed to develop additional character and patina with handling and use. These natural characteristics make each Planner Perfect leather one of a kind.

Damage that affects the structure or proper function of the leather—such as a broken closure, torn construction, damaged hardware, or another verified craftsmanship issue—will be reviewed separately under our claims process.

Leather Damage or Incorrect Items

If your leather arrives damaged, has a verified craftsmanship defect, or is not the item you ordered, please contact Customer Care within seven calendar days of confirmed delivery.

Include your order number and clear photographs of the item, the area of concern, its packaging, and the exterior shipping package when applicable.

When Planner Perfect verifies damage, a defect, or a fulfillment error, no restocking fee will apply. Planner Perfect will provide return instructions and, when a return is required, a prepaid shipping label. We will replace the exact item when inventory is available. If it is unavailable, we will provide an appropriate refund or resolution.

Please do not ship an item back before receiving authorization and return instructions from Customer Care.

Exchanges

Because many Planner Perfect products are released in limited quantities, we do not offer direct exchanges.

If you would prefer a different eligible leather, please follow the leather return process and place a new order for the desired item. Availability cannot be guaranteed while a return is in transit or under review.

Paper products and final-sale items are not eligible for exchange.

Refund Processing

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow up to 10 business days for Planner Perfect to process an approved return. Your financial institution may require additional time for the credit to appear.

Original shipping charges are nonrefundable on customer-choice returns. A 25% restocking fee applies only to eligible leather returned because of preference or change of mind; it does not apply to verified damage, defects, or Planner Perfect fulfillment errors.

Planner Perfect reserves the right to decline a return that does not meet the conditions stated above. Nothing in this policy limits any rights available under applicable law.

Refined Finish Full-Grain Leather

This full-grain leather was selected for its smooth, sophisticated appearance and beautifully consistent finish. A protective surface finish helps minimize visible scuffs, marks, and dramatic color change, allowing it to retain a more polished look through everyday use. It will still soften and evolve naturally with time, but its character is quieter and more refined—preserving the elegant beauty that first drew you to it.

Planner Perfect orders are processed through our fulfillment system shortly after purchase. Please review your order carefully before checkout to make sure all selections are correct, including the product, size, quantity, and shipping address.

Orders typically ship within 2–5 business days. Because processing may begin quickly, changes or cancellations cannot be guaranteed once an order has been placed. If you notice an issue with your order, please contact Customer Care as soon as possible. Shipping transit time begins once your order has left our fulfillment studio and is separate from the processing timeframe.

For International shipments Planner Perfect offers DHL Worldwide International shipping; DHL is proven to provide fast and accurate delivery.

We also offer international shipping via UPS and USPS. Please keep in mind delivery times when placing an international order with USPS First Class International. USPS First Class International has longer delivery times and Planner Perfect is not responsible for any delays incurred.

Keep in mind that international orders may incur additional fees depending on your country's customs fees, import fees, carrier brokerage fees, and tax laws. These fees and taxes are your responsibility to pay.

International Buyers - Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

After your order is in production (usually immediately when placing your order), all sales final and any refund will be made on a case by case basis and subject to a restocking fee of up to 25%, minimum of $25.

All eCourse and digital order sales are final.

ALL ART FEATURED IS THE PROPERTY OF PLANNER PERFECT LLC; unless indicated otherwise. ALL ART FEATURED HAS BEEN REGISTERED WITH THE UNITED STATES COPYRIGHT OFFICE WHICH MAKES UNAUTHORIZED REPRODUCTIONS LIABLE FOR BOTH STATUTORY (actual damages) AND PUNITIVE DAMAGES (up to $150,000 for each infringement). NO ARTWORK MAY BE REPRODUCED WITHOUT WRITTEN PERMISSION FROM PLANNER PERFECT LLC (all copyright laws apply).

This website is operated by Planner Perfect LLC. Throughout the site, the terms “we”, “us” and “our” refer to Designs by Planner Perfect and Planner Perfect. Planner Perfect LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to decline or cancel any order at our discretion. In the event of a rare pricing error or unexpected inventory shortage, we will notify you immediately and issue a prompt, full refund. All prices are listed in USD and are subject to change without notice.

The design of our travelers notebooks, luxury planner inserts, custom hardware, website layouts, photography, and written text are original creations. All content on this website is the exclusive intellectual property of Planner Perfect and is protected by United States and international copyright laws. Unauthorized reproduction, distribution, or duplication of our designs, imagery, or brand assets for commercial use is strictly prohibited.

Our handcrafted leather goods are provided "as is". Because full-grain leather is an authentic, natural material, unique hide markings, wrinkles, and natural surface scuffs are standard characteristics and are not considered manufacturing defects. Planner Perfect is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

These terms and any purchase-related disputes shall be governed by, interpreted, and construed in accordance with the laws of the State of Nebraska, United States of America.

To complete your luxury order, we securely collect essential details such as your name, billing and shipping address, email, and telephone number. We also automatically receive your device's IP address to optimize your browsing experience.

We do not sell or rent your personal details to anyone. We share your data strictly with trusted service partners required to run our business—such as our shipping courier (to mail your planner) and our secure email marketing platform.

Our handcrafted leather goods are provided "as is". Because full-grain leather is an authentic, natural material, unique hide markings, wrinkles, and natural surface scuffs are standard characteristics and are not considered manufacturing defects. Planner Perfect is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

You have the right to request access to the personal data we hold about you, correct inaccuracies, or request that we completely delete your information from our files at any time.

[Effective Date: July 16, 2026]

For data or privacy requests, please message our care team at designs@plannerperfect.com